Alpha Car Hire is Australia's fastest growing independent car rental company in South East Queensland. We boast a large fleet of NEW vehicles that are well maintained for the comfort and safety of our customers looking for affordable car rental. Alpha Car Hire is conveniently located and services, Brisbane City, Brisbane Airport, Gold Coast and Sunshine Coast. Vehicles range from small economy cars, luxury 4wd's, family sedans, people movers and Trucks. Our goal is to offer quality car & truck rental vehicles at economy prices with customer service that will ensure an efficient and friendly car rental experience when visiting Queensland.
Alpha offers FREE transfers to and from airport terminals and FREE delivery to your hotel *min 24hrs notice required. With over 20 years experience in the car rental industry both nationally and globally, 100% Australian owned and operated, Alpha Car Hire will be No 1 on Price and Service in car rental in Qld. All prices quoted include full insurance with a standard excess all compulsory fees and taxes, with no hidden charges, allowing our customers to budget accurately for their holiday.
Alpha Car Hire Rental Terms for travel between 01-Jan-2009 and 31-Dec-2010
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Alpha Car Hire InsuranceCollision Damage Liability:
All vehicles are insured. The hirer is given the benefit of this coverage subject to the conditions of hire. There is a collision damage liability (CDL) of $2750.00 with the standard rates in an accident with another vehicle. This may be reduced to $330 by paying an additional charge for drivers 25 years of age and over.
This collision damage waiver (CDW) is optional. Hirers are reminded that overhead, interior, underbody, single vehicle damage, windscreen & tyre damage however caused is always at the hirers risk. Please note that insurance is void if driven on unsealed roads.
Collision Damage Liability (For drivers between 21-24 years of age):
All vehicles are insured. The hirer is given the benefit of this coverage subject to the conditions of hire. There is a collision damage liability (CDL) of $2750.00 with the standard rates in an accident with another vehicle. This may be reduced to $1500.00 by paying an additional charge. This collision damage waiver (CDW) is optional. Hirers are reminded that overhead, interior, underbody, single vehicle damage, windscreen & tyre damage however caused is always at the hirers risk. Please note that insurance is void if driven on unsealed roads.
The following are not covered by the waiver:
- Single Vehicle Damage
- Water Damage Premium Protection Package
In addition to the Collision Damage Liability (CDL) Package available, renters over the age of 25 (Trucks not included) also have the option of taking out the Premium Protection Package (PPL), which will in turn reduce your Single Vehicle Damage Accident damage and provide total peace of mind for as little as an additional charge, aligning your Multi and Single Vehicle Liability which will reduce your financial responsibility for accident damage to $330.00 plus administrative costs listed below.
This offer is not available to commercial vehicles.
Hirers are advised that all overhead, undercarriage, water, abuse, hail damage, negligence, windscreen and tyre damage - however caused - is at the hirer's risk and is not covered by Liability Damage Waiver (CDW ).
Please note that insurance is void if the rental car or vehicle is driven on unsealed roads.
Exclusions to CDL & PPP
This offer is not available to commercial vehicles.
Hirers are advised that all overhead, undercarriage, water, hail damage, abuse, negligence, however caused - is at the hirer's risk and is not covered by Liability Damage Waiver (LDW or PPP).
Please note that insurance is void if the rental car or vehicle is driven on unsealed roads Administration Charges:
$220.00 admin fee is charged in addition to the Single Vehicle Damage Liability.
$220.00 admin fee is charged in addition to the Multi Vehicle Damage Liability.
$99.00 admin fee is charged in addition to any traffic infringements incurred by the hirer during the rental period. |
